We want you to love your skincare experience with PureSkin Rituals. If there’s an issue with your order, we make returns and refunds simple.
1. Eligibility for Returns
-
Returns accepted within 7 calendar days of delivery.
-
Products must be unopened, unused, and in original packaging.
-
Proof of purchase is required.
2. Non-Returnable Items
-
Opened skincare products
-
Used items
-
Clearance or sale products
-
Damages caused after delivery
3. Damaged or Incorrect Products
If you receive a damaged or wrong item:
-
Contact info@pureskinrituals.store within 48 hours.
-
Provide your order number and photos.
-
We will arrange a replacement or refund after verification.
4. Refund Timeline
-
Refunds are issued within 5–7 working days after inspection.
-
Refunds for EasyPaisa/JazzCash are sent to the original account.
-
COD refunds are issued through EasyPaisa or JazzCash.
5. Return Shipping
-
If the issue is on our end, we cover the return shipping cost.
-
If returned due to a change of mind, shipping is the customer’s responsibility.
6. Exchanges
-
Exchanges are allowed for eligible items if in stock.
-
If unavailable, a refund will be processed.
7. Inspection & Approval
Returned products are inspected carefully. Refunds or exchanges are processed only if the product meets return criteria.
8. Order Cancellations
-
Orders can be cancelled before dispatch.
-
Once shipped, they must follow the return procedure.
9. Policy Updates
We may update this policy periodically to improve customer experience.
